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🚚 Shipping Methods & Order Information

We offer multiple shipping options depending on product origin, destination, and shipping method preferences. Please review each method carefully before placing your order.

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🇪🇺 EU MEDS — €7–€33

Shipped via DHL or DPD or other couriers with tracking from Germany or the Netherlands.
Delivery Time: ~1 week within Europe.

Key Info:

• Products are dispatched from one of our two European warehouses, each with distinct pricing and policies.
• Tracking number included.
• Available for delivery to European countries only, to residential addresses.

Restrictions:

• ⚠️ No shipping to Pack Stations, Poste Restante, or PO Boxes.
• ❌ Sleeping pills そして painkillers cannot be shipped to:
  Netherlands, Denmark, Finland, Sweden, Norway, or Switzerland.
• Always check the product page for any product-specific shipping limitations.

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🇮🇳 INDIA MEDS — €28

Shipped via EMS or other couriers with tracking from India or Singapore.
Delivery Time: ~2–3 weeks worldwide.

Key Info:

• Orders ship within 48–72 hours after payment confirmation.
• We operate from three warehouses across India and Singapore.
• Orders containing multiple items may be shipped separately from different locations.
• Shipping fees are calculated per shipmentそして multiple tracking numbers may be issued.

✅ Tip: If a product is available through EU MEDS, we recommend ordering from there for faster and more reliable delivery.

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🇪🇺 EU RC (EU Retail / Research Chemicals) — €9–€14

Shipped via express mail from a low-risk European country.
Delivery Time: ~10 business days across Europe.
Tracking: Not included.

Important Notes:

• No shipping to Pack Stations, Poste Restante, or PO Boxes unless you accept the risk of untracked delivery.
• If you choose an untracked method, no refunds or complaints will be processed for lost parcels.
• Only available for European destinations.

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🇨🇳 CHINA EXPORT — WHOLESALE — €55

Shipped via courier from China with full tracking.
Delivery Time: ~3–4 weeks worldwide.

Key Info:

• Orders ship within 48–72 hours after payment confirmation.
• The shipping provider is selected automatically based on your location. Courier cannot be chosen manually.
• Products are intended for wholesale or bulk customers.

⚠️ No Reshipments or Refunds for:

• Customs seizures
• Lost packages
• Delays or delivery failures

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📦 Order Status Explained

• Pending Payment
  Awaiting confirmation of your Bitcoin payment on the blockchain.
• Processing
  Payment received. Your order is being prepared and will ship based on the chosen method’s schedule.
• Complete
  Order has been shipped.
• Cancelled
  If you’ve paid but your order shows as cancelled, contact us. Payments are reviewed every 24 hours.
• On Hold
  We’re waiting for a bank transfer or resolving an issue. Check your email for updates.
• Refunded
  Your order has been refunded.

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🚨 Package Held by Customs — What to Do?

🔍 Common Reasons for Customs Holds:

• Incomplete or incorrect paperwork
• Import restrictions on certain items
• Undervaluation of package contents
• Random inspections or local backlogs

⏳ Typical Delays:

• Most packages clear within 3–5 days
• Some may take 1–2 weeks or longer, especially if documents are missing

✅ How to Resolve It:

• Contact the carrier for detailed information
• Notify our support team immediately
• Pay duties or taxes as required
• Allow time for inspection and processing

If your package remains stuck for more than 30 days, ask the carrier about their abandonment or return policy.

Key Tip:
Timely action, accurate documentation, and patience are the best ways to resolve customs-related delays.

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🔁 Reshipping Policy

We offer limited reshipping options to support loyal customers. Please read this policy carefully.

✅ Reshipment Eligibility

Reshipment may be offered only if all the following conditions are met:

1. Registered Customer
   You must have a registered account and a minimum of 2 successfully delivered past orders.
2. Eligible Products
   Reshipment is available only for certain products. Please check the individual product page for eligibility.
3. One-Time Policy
   • Reshipment can be granted only once per order.
   • If the issue persists, a case-by-case review will be conducted.
   • A new shipping address may be required for future orders after an issue is reported.
4. Support Discretion
   All reshipments are subject to review and approval by our support team. Approval is not guaranteed.
5. Timing Requirements
   • Reshipment requests must be submitted after 30 days from the shipping date.
   • For orders to Italy, requests can only be submitted after 6 weeks due to known postal delays.
6. Country Restrictions
   • Orders shipped from China or India are not eligible for reshipment under any circumstances.
   • These are considered high-risk shipping origins, and customers assume full responsibility for such orders.

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If you believe you’re eligible for reshipment, please contact our support team with:

• Your order number
• A detailed explanation of the issue
• Any relevant tracking information or documentation

Our team will review your request promptly and contact you with the decision.

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