ATTENTION!
LAW
Before place an order you MUST check the updated law in your country.
Usually you can find the list of the regulated substances on your country .gov website.
USA
We DO NOT ship any RC to USA or US Citizen even if out of the States.
UK
We DO NOT ship any RC to United Kingdom or UK Citizen even if out of the Kingdom.
ITALY
The shipping to Italy is the slowest in Europe, from 2 to 6 weeks.
We will not provide any reship or refund before 6 weeks.
HIGH RISK COUNTRIES
For the following list of countries we cannot guarantee the delivery:
Finland, Norway, Sweden, Estonia, Latvia, Lithuania, Belgium, Switzerland and Italy.
If you still want to order, we suggest to order only small quantities.
If you are ordering any scheduled product and it get seized by local customs no complaint nor refund.
WE ARE NOT RESPONSIBLE
Shipping methods
We have different ware house about the required product.
EU MEDS – 33€
The orders are shipped in 24-48h after the payment.
Shipped by DHL or DPD with tracking number from the Netherlands.
Delivery time is around 1 week allover Europe.
EU MEDS can be shipped ONLY to domestic address, no Pack Station, no Poste Restante, no PO Box.
We DO NOT ship EU MEDS to the Netherlands, Denmark, Finland, Sweden, Norway and Switzerland.
If you are ordering any scheduled product and it get seized by local customs no complaint nor refund.
WE ARE NOT RESPONSIBLE.
INDIA MEDS – 28€
The orders are shipped in 48-72h after the payment.
Shipped by EMS with tracking number from India or Singapore.
Delivery time is around 2-3 weeks allover world.
We have 3 different ware house located between India and Singapore.
If you order multiple products is possible that come from different places, the shipping fee will be calculated for each shipment and you will receive multiple tracking number.
If the required product is available from EU MEDS, we suggest to order from there.
The delivery is easier and faster.
If you are ordering any scheduled product and it get seized by local customs no complaint nor refund.
WE ARE NOT RESPONSIBLE.
EU Retail (EU RC) – 9€ – 14€
The orders are shipped every Friday after the payment.
Shipped by express mail without tracking number from low risk country in Europe.
Delivery time is around 10 working days allover Europe.
PACK STATION – POSTE RESTANTE – PO BOX
From EU Retail we ship only WITHOUT tracking number.
Usually for this kind of shipping is required the tracking number.
Before order be sure the tracking numbers NOT required or your order will be lost.
No complaint nor refund.
If you are ordering any scheduled product and it get seized by local customs no complaint nor refund.
WE ARE NOT RESPONSIBLE.
CNINA EXPORT – WHOLESALE – 55€
The orders are shipped in 48-72h after the payment.
Shipped by EMS or FedEx with tracking number from China.
Delivery time is around 2-3 weeks allover world.
In case of loss or seize by local customs: NO REFUNDS nor COMPLAINTS.
If you are ordering any scheduled product and it get seized by local customs no complaint nor refund.
WE ARE NOT RESPONSIBLE.
ORDER STATUS
Pending Payment: your Bitcoin payment is not confirmed yet on the blockchain
Processing: we received the payment and the order will be soon shipped in according of what ordered, see above
Complete: the order has been shipped
Cancelled: we check the all the payments every 24h, if your order is paid and in this time the status is not updated to “Processing”, please contact us by email.
On hold: the bank wire is not arrived yet or there is a problem with your order in this case check your email and you will find a notification from us.
Refunded: the order has been refunded
Package Held by Customs at Destination – What to Do Now?
Reasons for Customs Hold:
Common reasons for a package being held by customs include missing or incorrect paperwork, prohibited or restricted items, undervaluation of the package’s contents, random inspections, and backlogs at customs.
Duration of Customs Hold:
The time a package can be held by customs varies. While most shipments clear within 3-5 days, some can face delays of 1-2 weeks or longer, especially if there are issues with paperwork or inspections are required.
Clearing Customs:
For a package to be released, certain steps must be completed. This includes the thorough review of all paperwork, payment of any required duties and taxes, potential inspection of the package’s contents, and navigating bureaucratic delays and backlogs.
Actions to Take if Stuck in Customs:
If your package is stuck, you should contact the carrier for information, notify the seller, pay any duties or fees promptly, and be patient as delays are common. In cases where the package is held for an extended period (over 30 days), you might inquire about the abandoned shipment process.
Key Takeaways:
Most issues with customs can be resolved if the necessary paperwork and payments are submitted promptly.