ATENCIÓN
LEGISLATION
It is your responsibility to verify the latest laws in your country before placing an order.
Typically, you can find a list of regulated substances on your country’s official government website.
COUNTRY RESTRICTIONS
EE.UU.
We DO NOT ship any Research Chemicals (RC) to the United States or to US citizens, even if they reside outside of the USA.
REINO UNIDO
We DO NOT ship any Research Chemicals (RC) to the United Kingdom or to UK citizens, even if they reside outside of the UK.
Italy
Deliveries to Italy are the slowest in Europe, with shipping times ranging from 2 to 6 weeks.
We will not provide reshipments or refunds before 6 weeks have passed.
Scandinavian Countries (E-Juices, Drops, and Capsules)
In case of loss, seizure by customs, or other issues:
NO refunds or complaints will be accepted.
China, Southeast Asia, and Middle East Countries
We DO NOT ship any products to China, Southeast Asia, or Middle Eastern countries.
High-Risk Countries
We cannot guarantee delivery to the following countries:
Finland, Norway, Sweden, Estonia, Latvia, Lithuania, Belgium, Switzerland, and Italy.
If you choose to order, we recommend placing small orders only.
Important:
If you order a scheduled product and it is seized by customs, we are not responsible, and no complaints or refunds will be processed.
SHIPPING METHODS
Orders are shipped every Monday after payment is confirmed.
Shipped via DHL or DPD with a tracking number from the Netherlands.
Delivery time: approximately 1 week across Europe.
Restrictions:
We DO NOT ship EU MEDS products to the Netherlands, Denmark, Finland, Sweden, Norway, or Switzerland.
EU MEDS products can only be shipped to European countries and domestic addresses.
No shipping to Pack Stations, Poste Restante, or PO Boxes.
Orders are shipped within 48-72 hours after payment is confirmed.
Shipped via EMS with a tracking number from India or Singapore.
Delivery time: approximately 2-3 weeks worldwide.
Nota:
We have three warehouses located in India and Singapore.
- If you order multiple products, they may ship separately from different locations.
- Shipping fees will be calculated for each shipment, and you will receive multiple tracking numbers.
If the required product is available via EU MEDS, we recommend ordering from there for faster and more reliable delivery.
Orders are shipped weekly via express mail without a tracking number from a low-risk European country.
Delivery time: approximately 10 working days across Europe.
Important:
If shipping to Pack Stations, Poste Restante, or PO Boxes, note that shipments without a tracking number may be lost.
- Confirm that tracking is not required for these locations before placing your order.
- No complaints or refunds will be processed for lost shipments.
EU RC products can only be shipped to European countries.
EXPORTACIÓN CHINA - AL POR MAYOR - 55
Orders are shipped within 48-72 hours after payment is confirmed.
Shipped via EMS or FedEx with a tracking number from China.
Delivery time: approximately 2-3 weeks worldwide.
In case of loss, seizure by customs, or other issues:
NO refunds or complaints will be accepted.
ESTADO DEL PEDIDO
Pago pendiente: Your Bitcoin payment has not yet been confirmed on the blockchain.Procesando: Payment has been received, and your order will be shipped based on the schedule for the selected shipping method.Completo: The order has been shipped.Cancelado: Payments are checked every 24 hours. If your order is paid but remains “Cancelled,” please contact us via email.On Hold: We are waiting for a bank transfer or resolving an issue with your order. Check your email for a notification from us.Reembolsado: The order has been refunded.
PACKAGE HELD BY CUSTOMS – WHAT TO DO?
Reasons for Customs Hold:
- Missing or incorrect paperwork.
- Prohibited or restricted items.
- Undervaluation of package contents.
- Random inspections or customs backlogs.
Duration of Customs Hold:
The duration varies:
- Most shipments clear within 3-5 days.
- Some may face delays of 1-2 weeks or longer, especially if paperwork is missing or inspections are required.
Clearing Customs:
To release a package, the following steps may be necessary:
- Review and correct paperwork.
- Pay any applicable duties or taxes.
- Allow time for inspections and resolve bureaucratic delays.
What to Do if Your Package is Stuck:
- Contact the carrier for more information.
- Notify the seller.
- Pay any outstanding duties or fees promptly.
- Be patient, as delays are common.
If your package is held for over 30 days, inquire about the process for abandoned shipments.
Key Takeaway:
Most customs issues can be resolved by submitting accurate paperwork and payments promptly.
